Banking Machine | Cell Phones | Chapel | Electrical Equipment | Elevators | Environmental and Linen Services | Flowers | Food | French Language Service | Gift Cards | Gift Shop | Hairdresser/barber | Internet Café | Lost and Found | Lottery Tickets (HELPP) | Magazine Cart | Mail | Media Relations | Newspapers | Nurse Call System | Parking | Patient Room Numbers & Telephone Extensions | Support for Nursing Mothers | Taxi | Telephones | Televisions | Valuables | Visitor/Patient Information | WiFi
An automated bank machine (ATM) is located on the Ground Floor, Tower B, adjacent to the elevators and can be accessed with any Interac bank card.
Cell phones and other wireless technology
Patients and visitors may use cell phones or other wireless technology in any area of the hospital where direct patient care is not being provided such as lobbies, cafeteria and closed private offices. In areas where patient care is being provided, cell phones must be turned off at all times. This is important because radio-frequency devices have been shown to interfere with the proper operation of certain medical devices at close range. Signs indicating where cell phones and other wireless technology can and cannot be used are posted throughout our facility.
Anyone using a cell phone is asked to please be considerate of others when using such a device.
The chapel is located on the 3rd Floor, Tower A. It is always open to patients, their families, physicians, staff and friends for meditation and prayer. A Catholic Mass is held Wednesdays at 10 a.m.
Please advise your nurse if you have brought any electrical appliances with you to the hospital (such as hair dryer, electric razor, etc.) to determine if the appliance can be safely used in your unit.
Public elevators to be used by patients and visitors are located in the Hospital’s three towers (A, B, and C). Towers A and C each have one public elevator, while Tower B has two. Use of the service elevator in Tower A is restricted to staff transporting soiled and contaminated items.
Environmental and Linen Services
Your room and bathroom will be cleaned routinely by a housekeeper from the Environmental Services Department. Your bedding will be changed regularly.
If you receive flowers, they will be delivered to your room. Some patients and staff have sensitivities to heavily scented flowers. Please choose varieties that are low scent.
The Mural Café
The Mural Café is located on the ground floor of Tower B, across from the Diagnostic Imaging Department. Operated by the Pembroke Regional Hospital Auxiliary, it offers a variety of coffees, fresh baked cookies, muffins, bagels, soup and sandwiches. A selection of juices, soft drinks, fruit and yogurt are also available.
The Mural Café is open Monday to Friday 7:00 a.m. to 4:00 p.m.
Nutrition is an important part of your recovery. The goal of the Dietetics Department is to deliver prompt and friendly service and provide meals that meet your nutritional needs.
Meals are served during the following time periods:
- Breakfast 7:30 a.m. to 9:00 a.m.
- Lunch 11:30 a.m. to 1:00 p.m.
- Dinner 4:20 p.m. to 6:00 p.m.
Located on the second floor of Tower A,The Lunch Box which serves visitors and staff is open seven days a week for breakfast and lunch. Hours are 8:15 a.m. to 1:30 p.m.
Vending and/or pop machines are accessible 24 hours per day. A cold beverage vending machine is located at the Tower B, Ground Floor entrance next to the Sunshine Gift Shop. Additional vending machines including a hot beverage machine, a refrigerated beverage machine, and a refrigerated vending machine for sandwiches, salads and fruit etc. are located on the 2nd Floor, Tower A, in the Cafeteria.
For the convenience of our visitors, microwave ovens and a toaster are also located in the Hospital’s cafeteria.
French Language Service
Services en français est disponible sur demande.
French language service is available upon request.
Pembroke Regional Hospital gift cards can be purchased in the Hospital’s Finance office (5th Floor, Tower A), The Lunch Box (2nd Floor, Tower A), the Sunshine Gift Shop or the Mural Café (both located on the Ground Floor of Tower B). Gift cards are redeemable in The Lunch Box, The Sunshine Gift Shop or The Mural Café and can be loaded with any dollar amount the purchaser chooses.
The Auxiliary-operated Sunshine Gift Shop is located at the entrance to Tower B (Deacon Street entrance).
An assortment of gifts, fresh flowers, cards, clothing, snacks, as well as some religious articles such as rosaries are available.
- Monday to Friday 10:00 a.m. to 4:00 p.m. & 7:00-8:30 p.m.
- Saturday 1:30-3:30 p.m. & 7:00-8:30 p.m.
- Sunday 1:30-3:30 p.m.
Please make arrangements with your hairdresser/barber or foot care professional to come to the hospital during visiting hours.
The Hospital recognizes that strong scents can cause breathing difficulties or other distress and therefore scented products used for perms and colour treatment, and hairspray cannot be used.
A three-station Internet Café is available and accessible 24 hours a day, seven days a week to all patients and visitors.
Located at the back of the Cafeteria (The Lunch Box), the Internet Café offers full internet access to anyone wishing to use it.
Lost and Found
Please check with your unit if you have left personal items behind. Every effort will be made to locate your lost property. Pembroke Regional Hospital is not responsible for items that go missing including dentures, glasses, jewellery, large sums of money or personal mementos.
Lottery Tickets (HELPP)
The Auxiliary sells HELPP Lottery tickets, featuring instant cash prizes, on the Ground Floor of Tower B. As with all fundraising projects, proceeds are returned to the Hospital for the purchase of special equipment, or enhancement of services that are not funded by the Ministry of Health and Long-Term Care.
Hours of operation are Monday to Friday, 10:00 a.m. to 3:00 p.m.
Our volunteers deliver various magazines to waiting rooms throughout the hospital for your enjoyment.
Incoming mail is delivered to your Patient Room. Please inform friends and family to address your mail as follows:
Your Name (and room number)
c/o Pembroke Regional Hospital
Pembroke ON K8A 1G8
Outgoing mail may be deposited in the Canada Post mailbox located outside Tower C.
Canadian stamps are available for purchase from the Sunshine Gift Shop located at the entrance to Tower B.
For Patients and Families
- Please make sure that our Public Affairs and Communications Department is made aware of any meetings you have scheduled with a reporter or photographer. All media who visit the Pembroke Regional Hospital must be accompanied by the Public Affairs and Communications Coordinator. This ensures a patient’s right to privacy is respected.
- Consent is always required before a photo or an interview with a patient or visitor takes place.
To reach our Public Affairs and Communications Department,
Public Affairs and Communications Coordinator
(613) 732-3675, extension 6165 or firstname.lastname@example.org
Newspapers can be purchased from the box located at the front of the Tower B (Deacon Street) entrance. If you are interested in reading “Community Connection”, Pembroke Regional Hospital’s public newsletter, please contact our Public Affairs and Communications Department at extension 6165 and a copy will be delivered to you. Copies are also available in waiting areas throughout the Hospital.
Nurse Call System
Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord; this will transmit your call to the nursing station.
If you are having difficulty accessing the call bell, please inform the nursing staff so they can adapt the call bell for better accessibility.
A one-way, drop-off lane for patients is available on the north side of Deacon Street.
All parking on the north side of Deacon Street is designated accessible parking only.
Public parking for all other patients and visitors is located on the south side of Deacon Street in gated parking lots.
Paid parking is operated by SP+. An automated pay station is located at the Hospital’s main entrance (Tower B).
Visitors who require more frequent daily visits may purchase a frequent user pass at the SP+ office located at 192 Deacon Street between 8 a.m. and 4 p.m.
For any parking related concerns or questions, please contact SP+ by phone, (613) 635-7275 or ask one of the parking attendants on duty.
Patient Room Numbers & Telephone Extensions
A visitor phone for the purpose of accessing patient room numbers, telephone extensions and directions to patient rooms is located in between the double set of doors in the Ground Floor, Tower B entrance (off Deacon Street).
Support for Nursing Mothers
In keeping with our patient and family-centred care focus, we welcome and support mothers who want to breastfeed in any public area on our premises. Mothers who would like to breastfeed more privately may use the Mackay Street foyer area (1st Floor, Tower A).
Should you need a taxi, please call Switchboard by dialing “0” or ask a member of the healthcare team.
At Pembroke Regional Hospital, telephones are located in most of the patient rooms.
An amplified phone and a hands-free phone are available for sign-out for patients with special needs. Contact your nurse or the Clinical Manager/Director if you require one of these phones.
Pay phones are located at the entrances to Towers A, B and C.
Patients wanting to make external local calls should dial “36” to get an outside line. Patients wishing to make an external long distance call should dial “333” to reach the Bell automated service. If you have difficulties, dial “0” to speak with our operator.
Outside calls can be directly dialled into patient rooms. Please give your family and friends the main hospital telephone number (613) 732-2811 and your extension number as shown on the telephone handset.
Before you are discharged, please let your relatives and friends know when you are leaving so the next patient does not receive your calls.
If you have any questions or concerns about your telephone, please dial “0” and a switchboard operator will assist you.
The PRH Auxiliary sells TV vouchers in the Sunshine Gift Shop at a cost of $10 per day including tax. Vouchers can be paid for by cash, debit, credit card or PRH gift card.
Family members can also purchase the service for loved ones by telephone, and the finance office will offer discounted rates for long-term use over 30 days.
These vouchers are taken to the nursing station on the patient’s unit where they are collected by housekeeping staff who activate and deactivate the TV services. In terms of timing for activation, any voucher turned in before 3 p.m. each day will be activated the same day, while those submitted after 3 p.m. will be activated at 7 a.m. the next morning.
Patients are also provided with a TV guide and headphones at the time of purchase.
The Sunshine Gift Shop is open weekdays from 10 a.m. to 4 p.m. and 7 to 8:30 p.m., and weekends from 1:30 to 3:30 p.m. and 7 to 8:30 p.m.
The Pembroke Regional Hospital is a public building. Although we work hard to maintain a secure environment, Pembroke Regional Hospital is not responsible for lost, stolen or damaged property. If you do bring valuables, they may be temporarily secured in the Hospital safe until you can take them home.
As part of our patient-centred care model, Pembroke Regional Hospital recognizes that family play a vital role in patient care.
The following guidelines are intended to respect our commitment to patient-centred care while balancing the need to protect patients, physicians, staff and volunteers from the spread of infection.
Family members (those who the patient designates as most significant to their care and who they define as family) are welcome at any time to participate in care or to offer reassurance and support.
A maximum of two family members at a time are welcome on in-patient units, unless otherwise authorized.
Hours for family visiting are decided on between the patient and his or her nurse.
We will respect and enforce your requests for restricted visitors.
Parents are advised that young children can be exposed to unusual risks and are to assure supervision.
Public Visiting Hours
Public visitors are welcome from 11:30 a.m. to 8:30 p.m. daily
Visitors are restricted to two (2) per patient.
Visitors may be requested to leave the room to facilitate your care.
Children under 12 must be accompanied by an adult (over age 18).
(Emergency, Ambulatory Clinics, Surgical Day Care)
Patients receiving treatment in outpatient areas are requested to have a maximum of one (1) person accompanying them during their visit.
Please encourage your family and friends to visit you only when they are feeling well. When you are in the hospital and not well yourself you will be at greater risk if germs are brought in and spread throughout the hospital. If family and friends have a fever, cough, runny nose, sore throat, diarrhoea, new rash or are otherwise ill, please ask them to not visit you until they are well.
Please use the Alcohol Based Hand Rub (ABHR) dispensers found throughout the hospital, specifically located at all entry/exit points, elevators and patient rooms. Hand hygiene by all staff, patients and visitors is the best way of limiting the spread of germs, even if you are feeling well.
Family and visitors are requested to please perform hand hygiene when entering the hospital and when having direct contact with you such as in assisting with your care. When leaving the building it is important to clean hands before heading home to their own environment to avoid carrying germs with them.
Washing your hands and asking your healthcare providers and visitors to wash theirs and observing them do so is the best way to prevent the spread of germs.
Pembroke Regional Hospital offers free Wi-Fi, making it easier for our patients and visitors to stay connected with family and friends.
How to access free wireless internet:
- Enable Wi-Fi on your device (laptop, tablet or smartphone)
- Select “PRH Guest WiFi” from the wireless network list
- Read and accept the Terms and Conditions
- Launch your internet browser