Major changes have taken place at the Pembroke Regional Hospital to protect our health care team and our patients during the COVID-19 global pandemic.
Access to our hospital for patients is now restricted four public entrances: Emergency Department (24/7), Tower B (7:30 a.m. to 5 p.m.), Tower C (7 a.m. to 5 p.m.) and Tower D (7 a.m. to 4:30 p.m.).
Please follow the signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history.
Due to COVID-19 safety measures, our cafeteria is currently closed to patients and visitors.
In an effort to protect the health of our patients, staff and community against COVID-19, visitor restrictions are now in place.
With guidance from the Renfrew County and District Health Unit, we will be welcoming additional Caregivers/Care Partners into the hospital for admitted patients effective July 26th.
Patients may identify as many Caregivers/Care Partners as they require to support them throughout their inpatient stay. Caregivers/Care Partners will continue to be identified by patients or substitute decision makers and be provided with the "I am a Caregiver" badge. One Caregiver/Care Partner is eligible to visit daily 24/7. Caregivers/Care Partners must pass entrance screening and will be required to sign in on the inpatient units.
One General Visitor per day will also be permitted between the hours of 11:30 a.m. and 8:30 p.m. General Visitors must pass entrance screening and will be required to sign in on the inpatient units.
Patients who are approaching end of life may have an unlimited number of Caregivers/Care Partners and General Visitors at one time.
With guidance from the Renfrew County and District Health Unit, the Pembroke Regional Hospital will once again be welcoming visitors back into the hospital for admitted patients - one per patient per day during the hours of 11:30 a.m. and 8:30 p.m. effective June 10th, 2021.
These visitors will be allowed in addition to the patients’ essential caregivers / care partners who have 24/7 access as long as they pass entrance screening. This latest change to the hospital’s visitor policy does not affect outpatient appointments to areas such as the Emergency Department and Ambulatory Clinics where only one essential caregiver/care partner is able to accompany patients as required. Special considerations continue to be in place for patients nearing end of life.
Different from “visitors” in terms of the role that they play, essential caregivers / care partners are designated by the patient – one for the duration of their hospital stay and provide:
• Assistance with meals, mobility and personal care• Communication assistance for patients with hearing, visual, speech, cognitive, intellectual or memory impairments• Assistance as the designated representative for patients with disabilities• Emotional support• Supported decision making
All visitors coming to PRH are required to sign in at the patient’s Nursing Station before the visit can take place.
In addition, all visitors and essential caregivers /care partners must pass the hospital’s entrance screening criteria in order to be allowed to visit and must:
• Be feeling well. • Continuously wear a mask that covers the nose and mouth.• Refrain from bringing in food or drink for consumption since a mask must be worn for the entire duration of the visit. • Remain in the patient’s room and minimize movement within the facility.• Perform hand hygiene (hand washing or using hand sanitizer) when entering and leaving the facility and when entering and leaving the patient’sroom.
Our Visitor Policy (Family Caregiver/Care Partner Presence During COVID-19)
If patients admitted to hospital catch COVID-19, they are at a high risk of becoming seriously ill or experiencing serious complications. As a safety measure for our patients, staff and visitors, scheduled/approved visitors must wear masks while indoors at any hospital in the Champlain region. If you are approved to visit, as per hospital policy you will be provided with a procedure mask when you arrive.
Thank you for helping us keep everyone in the hospital safe!
Can I visit a friend or loved one in the Hospital?
Patients in Hospital are at extreme risk if exposed to COVID-19, therefore strict restrictions are necessary.PRH may allow designated Family Caregiver/Care Partner(s) to support the patient’s care and mental well-being. The patient and/ or substitute decision maker is the one to decide who they would like to designate as their Family Caregiver/Care Partner. Only one Family Caregiver/Care Partner will be permitted at a time.
In addition to the above, patients may now have one visitor per day between the hours of 11:30 a.m. and 8:30 p.m. and also may have a visit from their clergy/faith leader if the request for this visit has been approved by the Spiritual Care Coordinator and they have passed the screening at the hospital entrance.
Can I accompany a friend or loved one to the Emergency Department or an outpatient appointment?
Patients may designate one essential caregiver / care partner to accompany them while attending an outpatient appointment or the Emergency Department.If you are accompanying a friend or loved one to a same-day procedure or surgery, you may be asked to wait outside or return when the procedure or surgery is complete.If you are accompanying a friend or loved one to the Emergency Department, you may be asked to wait outside until the patient is brought to a designated room/treatment area.
Can I visit a friend or loved one who is dying in hospital?
Yes. Visits need to be coordinated with the care team and the hospital. While it is difficult to be precise around when an individual is at end of life, this generally refers to the last week of life.
What are the Rules for Visiting?
To visit a patient in the Hospital you must:
What can I bring into the Hospital?
For the health and safety of our patients and staff, we ask that you only bring items for patients which can be cleaned or wiped down with Hospital Grade Disinfectant.
For the Maternal Child Care Program:
We are currently allowing an essential caregiver / care partner to accompany you on the unit when you come for an assessment. If you are admitted, you will be allowed to have an additional support person to attend your birth (for a total of two). This support person will be the only person who can come on that day. After day of delivery, if you would like a different support person to come, they can visit during general visiting hours (11:30 a.m. to 8:30 p.m.). This has to be the same person in 24 hours. They cannot change. Please note, if you have a Doula, the Doula will count as your additional support person.
The mother and support person(s) will be screened upon entry into the hospital. If your support person(s) does/do not pass screening, you will be able to choose another support person.
At this time, personal belongings for patients (for activities of daily living as well as minimal personal items) will be permitted into the hospital during the COVID-19 pandemic as per the following process for drop off:
Some examples of items for activities of daily living or minimal personal items may include: hearing aids, glasses, dentures, personal brushes, books, electronic devices, slippers, clothes (clothes must be laundered before patient use).
Renfrew County now has a new pandemic healthcare service to strengthen access to primary care and reduce the demand on our region's Emergency Departments.
If you have a health concern, including concerns or questions about COVID-19, and you don't have a family physician or can't access your family physician, call 1-844-727-6404 to connect with care and support from a nurse practitioner, family physician and/or community paramedic. For more information on this service, visit their website at http://www.rcvtac.ca/.
General Information on COVID-19
For the most up-to-date information about COVID-19, visit the Renfrew County and District Health Unit's website at www.rcdhu.com .
For the most up-to-date information about the COVID-19 situation in Ontario, visit www.ontario.ca.
For the most up-to-date information about COVID-19 from the World Health Organization (WHO), visit www.who.int
Resource for Ontarians Experiencing Mental Health and Addictions Issues During The Pandemic
Renfrew County COVID-19 Resources and Helpful Information (Grouped by Community)
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Emergency Department Fax:
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