COVID-19 Information For PRH Patients, Visitors and Our Community

Major changes have taken place at the Pembroke Regional Hospital to protect our health care team and our patients during the COVID-19 global pandemic.


Hospital Access 

Access to our hospital for patients is now restricted three public entrances: Emergency Department (24/7), Tower C (7 a.m. to 5:30 p.m.) and Tower D (7 a.m. to 4:30 p.m.).

Please follow the signage posted onsite and be prepared to be screened on arrival for symptoms, travel history and contact history.


Visitor Restrictions 

In an effort to protect the health of our patients, staff and community against COVID-19, visitor restrictions are now in place.



The ONLY exceptions are essential visitors (one per patient).
- Those with a patient who is dying or very ill
- A parent/guardian of an ill child or youth
- A visitor of a patient undergoing surgery or a woman giving birth


For the Maternal Child Care Program:

The designated visitor must be healthy, must pass screening and must be able to remain in the patient/newborn's room for the duration of the hospital stay. If the designated visitor is unable to attend then the mother can request another support person. The designated visitor cannot rotate or change through the labour process. This includes after delivery and for the recovery period. The designated visitor must stay with the mother/newborn in the room for the duration of the hospital admission. It is important to plan ahead to ensure that the mother and designated visitor have everything they need during and after the delivery to avoid movement into and out of the patient room. Meals will be provided to the patient and their designated visitor for the duration of their stay.  


Personal Belongings for Patients  

At this time, personal belongings for patients (for activities of daily living as well as minimal personal items) will be permitted into the hospital during the COVID-19 pandemic as per the following process for drop off: 


- All items must be dropped off to Tower B (Emergency Department) entrance and left with the screener. 

- Items must be wipeable with hospital grade disinfectant or placed in a bag or container that is wipeable. 

- When items are dropped off, they must provide the screener with the patient's name and unit they are currently on. 

- The screener will disinfect the item/bag/container. 

- The screener will call the unit and ask someone from the unit to come and retrieve the items and deliver them to the patient. 


Some examples of items for activities of daily living or minimal personal items may include: hearing aids, glasses, dentures, personal brushes, books, electronic devices, slippers, clothes (clothes must be laundered before patient use). 


Renfrew County Virtual Triage and Assessment Centre

Renfrew County now has a new pandemic healthcare service to strengthen access to primary care and reduce the demand on our region's Emergency Departments.


If you have a health concern, including concerns or questions about COVID-19, and you don't have a family physician or can't access your family physician, call 1-844-727-6404 to connect with care and support from a nurse practitioner, family physician and/or community paramedic. For more information on this service, visit their website at http://www.rcvtac.ca/

How You Can Help Us

If you have personal protective equipment that you would like to donate to our hospital such as hand sanitizer, N95 masks, surgical masks, latex-free gloves, disinfectant wipes, protective eyewear/shields, or Level 2 isolation gowns, please drop these items off at the Pembroke Fire Department (200 International Drive, off Boundary Road) in Pembroke. Donations can be dropped off 24/7 or contact pr@prh.email if you have questions about donations.  


General Information on COVID-19  

For the most up-to-date information about COVID-19, visit the Renfrew County and District Health Unit's website at www.rcdhu.com .


For the most up-to-date information about the COVID-19 situation in Ontario, visit www.ontario.ca.   


For the most  up-to-date information about COVID-19 from the World Health Organization (WHO), visit www.who.int


COVID-19 Mental Health and Addictions Resources

Resource for Ontarians Experiencing Mental Health and Addictions Issues During The Pandemic


A sign depicting a service  

















COVID-19 Community Resources  

Renfrew County COVID-19 Resources and Helpful Information (Grouped by Community)   




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