Visiting Hours

Pembroke Regional Hospital is following all public health advice in a rapidly changing context of the COVID-19 pandemic.

In an effort to protect the health of our patients, staff and community against COVID-19, visitor restrictions are now in place.


Changes to Visitor Policy Effective June 10, 2021 


With guidance from the Renfrew County and District Health Unit, the Pembroke Regional Hospital will once again be welcoming visitors back into the hospital for admitted patients - one per patient per day during the hours of 11:30 a.m. and 8:30 p.m. effective June 10th, 2021.  
These visitors will be allowed in addition to the patients’ essential caregivers / care partners who have 24/7 access as long as they pass entrance screening.


This latest change to the hospital’s visitor policy does not affect outpatient appointments to areas such as the Emergency Department and Ambulatory Clinics where only one essential caregiver/care partner is able to accompany patients as required. Special considerations continue to be in place for patients nearing end of life.


Different from “visitors” in terms of the role that they play, essential caregivers / care partners are designated by the patient – one for the duration of their hospital stay and provide:


• Assistance with meals, mobility and personal care

• Communication assistance for patients with hearing, visual, speech, cognitive, intellectual or memory impairments
• Assistance as the designated representative for patients with disabilities
• Emotional support
• Supported decision making


All visitors coming to PRH are required to sign in at the patient’s Nursing Station before the visit can take place.  


In addition, all visitors and essential caregivers /care partners must pass the hospital’s entrance screening criteria in order to be allowed to visit and must:


• Be feeling well.

• Continuously wear a mask that covers the nose and mouth.
• Refrain from bringing in food or drink for consumption since a mask must be worn for the entire duration of the visit.
• Remain in the patient’s room and minimize movement within the facility.
• Perform hand hygiene (hand washing or using hand sanitizer) when entering and leaving the facility and when entering and leaving the patient’s room.


Changes to Visitor Policy at PRH Effective April 2, 2021


As directed by Public Health, at this time, we are permitting each patient to identify ONE designated Essential Caregiver / Care Partner to visit.

All visitors must enter through the Emergency Department entrance for screening.
As a designated Essential Caregiver / Care Partner you will receive a badge at the screening station to permit entry and visitation. This badge will allow a visual way to easily identify designated visitors within the hospital.
Please present your Caregiver / Care Partner badge at the screening station at EVERY VISIT to permit entry.


Patients nearing end of life:
A maximum of four designated Essential Caregivers / Care Partners will be permitted to receive a badge.
Thank you for your understanding.


 a graphic depiction of new caregiver badge


Our Visitor Policy (Essential Caregiver / Care Partner Presence During COVID-19)


graphic depicting guidelines for visitors


Use of Masks 

If patients admitted to hospital catch COVID-19, they are at a high risk of becoming seriously ill or experiencing serious complications. As a safety measure for our patients, staff and visitors, scheduled/approved visitors must wear masks while indoors at any hospital in the Champlain region. If you are approved to visit, as per hospital policy you will be provided with a procedure mask when you arrive.

Please note:


- You are expected to wear a mask at all times while inside the hospital, including while in patient rooms.
- If you are not wearing a mask, hospital staff will ask you to put on your mask.
- You will be asked to leave the hospital if you refuse to wear a mask at any time during the visit. This is to protect patients, staff and other visitors.
- At this time, there is no known substitute for a face mask that reduces the risk of transmission as effectively as a mask that covers the mouth and nose. Given the risk of transmission to patients in hospital, we are unable to allow anyone not wearing a mask to enter the hospital, even if you have a medical exemption.
- Essential caregivers / care partners are individuals who are not staff who must be present to provide essential care to the patient. Essential caregivers / care partners will be required to wear a mask at all times. If they are unable to wear a mask due to medical reasons, they must discuss with the medical/care team regarding other options.


Thank you for helping us keep everyone in the hospital safe!


Frequently Asked Questions  


Can I visit a friend or loved one in the Hospital?

Patients in Hospital are at extreme risk if exposed to COVID-19, therefore strict restrictions are necessary.


PRH may allow one Essential Caregiver / Care Partner to support the patient’s care and mental well-being. The patient and/ or substitute decision maker is the one to decide who they would like to designate as their Essential Caregiver / Care Partner. Only one Essential Caregiver / Care Partner will be permitted in the Hospital per patient per day.


In addition to the above, patients may welcome one visitor per day between the hours of 11:30 a.m. and 8:30 p.m. and may have a visit from their clergy/faith leader if the request for this visit has been approved by the Spiritual Care Coordinator and they have passed the screening at the hospital entrance.  


Can I accompany a friend or loved one to the Emergency Department or an outpatient appointment?

Patients may designate one essential caregiver / care partner to accompany them while attending an outpatient appointment or the Emergency Department.
If you are accompanying a friend or loved one to the Emergency Department, you may be asked to wait outside until the patient is brought to a designated room/treatment area.
If you are accompanying a friend or loved one to a same-day procedure or surgery, you may be asked to wait outside or return when the procedure or surgery is complete.


Can I visit a friend or loved one who is dying in hospital?

Yes. Four visitors are allowed at a time in these circumstances if the patient’s room is large enough to allow for physical distancing. While there is no limit on the total number of different individuals who can visit, visits need to be coordinated with the care team and the Hospital. While it is difficult to be precise around when an individual is at end of life, this generally refers to the last week of life.


What are the Rules for Visiting?
To visit a patient in the Hospital you must:
•Be a designated Essential Caregiver / Care Partner as identified by the patient.
•Be feeling well.
•Complete the health screening prior to entering the facility. You may be denied access based on symptoms and/or travel history.
•Continuously wear a mask that covers the nose and mouth.
•Report directly to the Nursing Station prior to visitation.
•Remain in the patient’s room as much as possible to minimize movement within the facility. Use the call bell system to alert the nurse if assistance is required.
•Perform Hand Hygiene (hand washing and/or use of hand sanitizer) when entering and leaving the facility and when entering and leaving the patient’s room.
•In some circumstances, additional protective equipment may also be required. Please consult with the patient’s nurse.

•If an Essential Caregiver / Care Partner does not follow the public health requirement during their time at the hospital, they will be asked to leave.  


What can I bring into the Hospital?
For the health and safety of our patients and staff, we ask that you only bring items for patients which can be cleaned or wiped down with Hospital Grade Disinfectant.


For the Maternal Child Care program:


The designated visitor must be healthy and must pass screening. If the designated visitor is unable to attend then the mother can request another support person. The designated visitor cannot rotate or change through the labour process. This includes after delivery and for the recovery period.    




As part of our patient-centred care model, Pembroke Regional Hospital recognizes that family play a vital role in patient care.

The following guidelines are intended to respect our commitment to patient-centred care while balancing the need to protect patients, physicians, staff and volunteers from the spread of infection.


Family members (those who the patient designates as most significant to their care and who they define as family) are welcome at any time to participate in care or to offer reassurance and support. Family includes parents, grandparents, spouse or significant other or guardian, child, brother, sister, or the people that the patient designates as most significant to their care and who they define as their immediate family.


For families:

Family members are welcome at any time to participate in care or to offer reassurance and support. A maximum of two family members at a time are welcome at any one time on in-patient units, unless otherwise authorized.


Hours for family visiting are decided on between the patient and his or her nurse.


We will respect and enforce a patient’s request for visitor restrictions.


Parents are advised that young children visiting can be exposed to unusual risks and are to assure supervision.


Public Visiting Hours

Public visitors are welcome from 11:30 a.m. to 8:30 p.m. daily


Visitors are restricted to two (2) per patient.


Visitors may be requested to leave the room to facilitate your care.


Children under 12 must be accompanied by an adult (over age 18).


Outpatient Areas

(Emergency, Ambulatory Clinics, Surgical Day Care)

Patients receiving treatment in outpatient areas are requested to have a maximum of one person accompanying them during their visit.


As the use of scented products causes allergic reactions in many people, visitors are asked to not wear or use scented products.

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