Pembroke Regional Hospital is following all public health advice in a rapidly changing context of the COVID-19 pandemic.
In an effort to protect the health of our patients, staff and community against COVID-19, visitor restrictions are now in place.
Our Visitor Policy (Family Caregiver/Care Partner Presence During COVID-19)
Effective March 28th, admitted patients are able to welcome additional visitors at their bedside as Renfrew County hospitals transition their visitor policies to "Low Pandemic Restrictions".
This means that admitted patients are now able to have two individuals (visitors or essential caregivers / care partners) present at the bedside at the same time, with physical distancing, unless they are on a unit with an outbreak. Under the amended policy, general visitors do not need to be designated but they will still need to be masked for the duration of their visit and they will need to provide proof of vaccination and pass screening upon entry to the hospital.
As hospitals are considered “highest risk” settings, all essential caregivers / care partners and general visitors must comply with all COVID-19 safety measures when visiting PRH. This includes:
In addition, any individual who has tested positive for COVID-19 or displays COVID-19 symptoms must wait 10 days (from date of test and/or onset of symptoms) before coming to the hospital.
As a result of continued local and regional transmission of the COVID-19 Omicron variant, the Pembroke Regional Hospital is required to follow guidelines for those coming to our facility as a visitor, essential caregiver / care partner or patient (non-emergent) in order to help protect those in our care, our workplace and our community.
Like all hospitals, Pembroke Regional Hospital is considered a “highest risk setting” which is why, in alignment with regional recommendations and supported by the Renfrew County and District Health Unit, any individual who has tested positive for COVID-19 or displays COVID-19 symptoms must wait 10 days before coming to the hospital:
• If they have tested positive for COVID-19. They must wait 10 days from the date of the test before coming into the hospital.
• If they have symptoms of COVID-19 but are unable to get a test. They must wait 10 days from the onset of their symptoms before coming into the hospital.
These updated guidelines apply to all individuals, regardless of age or vaccination status, including patients (non-emergent), essential caregivers / care partners and visitors. Please note that this does not apply to patients visiting the emergency department and that other exceptions will be reviewed on a case-by-case basis by the care team.
Those individuals who have scheduled medical appointments at PRH within 10 days of their positive COVID-19 test or onset of symptoms are advised to call for further instruction and rescheduling.
As a result of increased local and regional transmission of the COVID-19 Omicron variant, the Pembroke Regional Hospital is further restricting visitor presence in order to best protect our patients, staff, physicians and the community.
Aligned with regional recommendations and supported by the Renfrew County and District Health Unit, effective Wednesday, December 29th, PRH will be restricting all general visitors and will only be allowing the presence of one designated essential caregiver / care partner per admitted patient for the duration of their stay except under specific circumstances classified as exceptions.
Those exceptions include:- Those visiting patients at the end-of-life - Labour and Deliver - One support person in the Emergency Department - Parents of children under the age of 18 - Individuals under the age of 12- Individuals who are essential to accompany patients to appointments or participate in the delivery of care- Other critical or urgent circumstances requiring family presence
It should also be noted that all designated essential caregivers / care partners must be fully vaccinated unless they meet an exception criteria and must pass entrance screening prior to entering the hospital.
Recently, the COVID-19 Omicron variant was deemed a "variant of concern" by the World Health Organization (WHO) because emerging evidence indicates that the Omicron variant is significantly more transmissible than previous variants of concern.
As a result, and in order to best protect patients, staff, physicians, and our community, the Pembroke Regional Hospital is once again revising its Visitor policy and is adapting the following regional recommendations effective Monday, December 20th:
• Each admitted patient may designate only two visitors and two essential caregivers/care partners for the duration of their stay.
• Only one designated visitor can visit the patient per day.
• Essential caregivers/care partners (only one at a time) may be present the patient’s bedside at the same time as a visitor.
• Unlike essential caregivers/care partners who can be with patients 24/7 as they are assisting in provision of care, visitors can only visit patients between the hours of 11:30 a.m. and 8:30 p.m.
• The current list of exceptions for essential caregivers/care partners and visitors will be maintained (such as in end-of-life circumstances).
• Outpatients can only bring an essential caregiver/care partner if necessary and if safety can be maintained. It should also be noted that all designated individuals (essential caregivers/care partners and visitors) must be fully vaccinated and pass entrance screening prior to entering the hospital.
Recognizing the impact these changes will have on patients, especially at this time of the year, the hospital will be accepting drop-offs of gifts for patients from friends or loved ones who are not designated visitors. These can be delivered to the screeners at the Tower B (Emergency Department) entrance and must be clearly labeled with regards to who they are for.
It should be noted that gifts such as plants or flowers should be unscented and that home baked or cooked food items cannot be brought into the hospital for or to be shared with staff.
Effective today, patients admitted to the hospital will be permitted up to two individuals (general visitors or essential caregivers/care partners) to be present at the patient’s bedside at the same time.
Visitors and essential caregivers/care partners must continue to follow physical distancing and masking protocols and must continue to provide proof of being fully vaccinated against COVID-19.
General visitors are permitted during regular hours of visitation (1130-2030). Both general visitors and essential caregivers/care partners must continue to sign in upon arrival to the unit for contact tracing purposes.
Essential caregivers/care partners should continue to be identified by the patient to facilitate integration and communication.
Special considerations regarding caregivers/care partners and visitors for the following departments/situations remain unchanged from the previous policy:
• Patients within the Emergency Department• Patients admitted to LDRP• Patients approaching end of life
Please refer to our website (www.pembrokeregionalhospital.ca) for more details or speak directly with a member of the health care team.
As part of our ongoing efforts to help reduce the spread of COVID-19 and ensure the safety of our patients, the Pembroke Regional Hospital will soon be aligning with other hospitals in the Champlain region by implementing a mandatory vaccination policy for our visitors and essential caregivers / care partners, effective October 15, 2021.
Under the new policy, all hospital visitors and essential caregivers / care partners will need to be fully vaccinated (at least 14 days since the second dose) in order to enter the hospital, unless they qualify under one of the following exceptions:
·Individuals under the age of 12.·Those who have a documented medical exemption.·Those visiting patients at the end-of-life.·Labor and Delivery (Essential caregiver can be unvaccinated. All visitors must be vaccinated.) ·Parents of children under 16 who are receiving care.·Emergency Department (1 support person per patient). ·Individuals who are essential to accompany patients to appointments or participate in care planning discussions.·Other critical or urgent circumstances requiring family presence.
In alignment with the new Ontario vaccination passport system, visitors and essential caregivers / care partners will be required to show proof ofvaccination along with photo identification.
Mandatory Vaccination Policy for all hospital visitors, essential caregivers and care partners coming into effect October 15th at all Renfrew County hospitals
With regards to the mandatory vaccination policy coming into effect October 15th for hospital visitors, essential caregivers and care partners at all hospitals in Renfrew County, please note the following points of clarification:
- Regardless of vaccination status, no one will be denied care or services at the Pembroke Regional Hospital.
- The new mandatory vaccination policy which will come into effect October 15th ONLY applies to visitors, essential caregivers/ and care partners. The new policy DOES NOT apply to patients.
- There will be a number of exceptions to the new policy. Those exceptions are in the process of being finalized and will be shared by the hospital next week (the week of September 27th).
We appreciate you have questions regarding specific circumstances, and thank you for your patience as we finalize the details which should help address some of the concerns being expressed about the new policy.
With guidance from the Renfrew County and District Health Unit, the Pembroke Regional Hospital is welcoming additional Caregivers/Care Partners into the hospital for admitted patients effective July 26th.
Patients may identify as many Caregivers/Care Partners as they require to support them throughout their inpatient stay. Caregivers/Care Partners will continue to be identified by patients or substitute decision makers and be provided with the "I am a Caregiver" badge. One Caregiver/Care Partner is eligible to visit daily 24/7.
One General Visitor per day will also be permitted between the hours of 11:30 a.m. and 8:30 p.m. General Visitors must pass entrance screening and will be required to sign in on the inpatient units.
Patients who are approaching end of life, may have an unlimited number of Caregivers/Care Partners and General Visitors at one time.
Changes to Visitor Policy Effective June 10, 2021
With guidance from the Renfrew County and District Health Unit, the Pembroke Regional Hospital will once again be welcoming visitors back into the hospital for admitted patients - one per patient per day during the hours of 11:30 a.m. and 8:30 p.m. effective June 10th, 2021. These visitors will be allowed in addition to the patients’ essential caregivers / care partners who have 24/7 access as long as they pass entrance screening.
This latest change to the hospital’s visitor policy does not affect outpatient appointments to areas such as the Emergency Department and Ambulatory Clinics where only one essential caregiver/care partner is able to accompany patients as required. Special considerations continue to be in place for patients nearing end of life.
Different from “visitors” in terms of the role that they play, essential caregivers / care partners are designated by the patient – one for the duration of their hospital stay and provide:
• Assistance with meals, mobility and personal care
• Communication assistance for patients with hearing, visual, speech, cognitive, intellectual or memory impairments• Assistance as the designated representative for patients with disabilities• Emotional support• Supported decision making
All visitors coming to PRH are required to sign in at the patient’s Nursing Station before the visit can take place.
In addition, all visitors and essential caregivers /care partners must pass the hospital’s entrance screening criteria in order to be allowed to visit and must:
• Be feeling well.
• Continuously wear a mask that covers the nose and mouth.• Refrain from bringing in food or drink for consumption since a mask must be worn for the entire duration of the visit.• Remain in the patient’s room and minimize movement within the facility.• Perform hand hygiene (hand washing or using hand sanitizer) when entering and leaving the facility and when entering and leaving the patient’s room.
Changes to Visitor Policy at PRH Effective April 2, 2021
As directed by Public Health, at this time, we are permitting each patient to identify ONE designated Essential Caregiver / Care Partner to visit.
All visitors must enter through the Emergency Department entrance for screening. As a designated Essential Caregiver / Care Partner you will receive a badge at the screening station to permit entry and visitation. This badge will allow a visual way to easily identify designated visitors within the hospital. Please present your Caregiver / Care Partner badge at the screening station at EVERY VISIT to permit entry.
Patients nearing end of life: A maximum of four designated Essential Caregivers / Care Partners will be permitted to receive a badge. Thank you for your understanding.
If patients admitted to hospital catch COVID-19, they are at a high risk of becoming seriously ill or experiencing serious complications. As a safety measure for our patients, staff and visitors, scheduled/approved visitors must wear masks while indoors at any hospital in the Champlain region. If you are approved to visit, as per hospital policy you will be provided with a procedure mask when you arrive.
- You are expected to wear a mask at all times while inside the hospital, including while in patient rooms. - If you are not wearing a mask, hospital staff will ask you to put on your mask. - You will be asked to leave the hospital if you refuse to wear a mask at any time during the visit. This is to protect patients, staff and other visitors. - At this time, there is no known substitute for a face mask that reduces the risk of transmission as effectively as a mask that covers the mouth and nose. Given the risk of transmission to patients in hospital, we are unable to allow anyone not wearing a mask to enter the hospital, even if you have a medical exemption.- Essential caregivers / care partners are individuals who are not staff who must be present to provide essential care to the patient. Essential caregivers / care partners will be required to wear a mask at all times. If they are unable to wear a mask due to medical reasons, they must discuss with the medical/care team regarding other options.
Thank you for helping us keep everyone in the hospital safe!
Frequently Asked Questions
Can I visit a friend or loved one in the Hospital?
Patients in Hospital are at extreme risk if exposed to COVID-19, therefore strict restrictions are necessary.
PRH may allow designated Caregiver / Care Partner(s) to support the patient’s care and mental well-being. The patient and/ or substitute decision maker is the one to decide who they would like to designate as their Essential Caregiver / Care Partner. Only one Essential Caregiver / Care Partner will be permitted at a time.
In addition to the above, patients may welcome one visitor per day between the hours of 11:30 a.m. and 8:30 p.m. and may have a visit from their clergy/faith leader if the request for this visit has been approved by the Spiritual Care Coordinator and they have passed the screening at the hospital entrance.
Can I accompany a friend or loved one to the Emergency Department or an outpatient appointment?
Patients may designate one essential caregiver / care partner to accompany them while attending an outpatient appointment or the Emergency Department. If you are accompanying a friend or loved one to the Emergency Department, you may be asked to wait outside until the patient is brought to a designated room/treatment area. If you are accompanying a friend or loved one to a same-day procedure or surgery, you may be asked to wait outside or return when the procedure or surgery is complete.
Can I visit a friend or loved one who is dying in hospital?
Yes. Visits need to be coordinated with the care team and the hospital. While it is difficult to be precise around when an individual is at end of life, this generally refers to the last week of life.
What are the Rules for Visiting?To visit a patient in the Hospital you must:•Be a designated Essential Caregiver / Care Partner as identified by the patient and wear your caregiver badge for the duration of the visit. Only one designated caregiver/care partner will be permitted at a time. •Be feeling well.•Complete the health screening prior to entering the facility. You may be denied access based on symptoms and/or travel history.•Continuously wear a mask that covers the nose and mouth.•Report directly to the Nursing Station prior to each/every visitation and sign in upon arrival. •Remain in the patient’s room as much as possible to minimize movement within the facility. Use the call bell system to alert the nurse if assistance is required. •Perform Hand Hygiene (hand washing and/or use of hand sanitizer) when entering and leaving the facility and when entering and leaving the patient’s room. •In some circumstances, additional protective equipment may also be required. Please consult with the patient’s nurse.
•If an Essential Caregiver / Care Partner does not follow the public health requirement during their time at the hospital, they will be asked to leave.
•The cafeteria is restricted to staff only. Visitors may access the Mural Cafe for food and drink. Visitors are not permitted to eat or drink in the patient's room.
•Once the patient is discharged, hand in your caregiver badge to the nursing staff.
•General visitors will be permitted between 11:30 a.m. and 8:30 p.m. Only one visitor per day will be permitted.
What can I bring into the Hospital?For the health and safety of our patients and staff, we ask that you only bring items for patients which can be cleaned or wiped down with Hospital Grade Disinfectant.
For the Maternal Child Care program:
The designated visitor must be healthy and must pass screening. If the designated visitor is unable to attend then the mother can request another support person. The designated visitor cannot rotate or change through the labour process. This includes after delivery and for the recovery period.
ALL OTHER VISITOR INFORMATION LISTED BELOW IS CURRENTLY INVALID UNTIL RESTRICTIONS ARE LIFTED.
As part of our patient-centred care model, Pembroke Regional Hospital recognizes that family play a vital role in patient care.
The following guidelines are intended to respect our commitment to patient-centred care while balancing the need to protect patients, physicians, staff and volunteers from the spread of infection.
Family members (those who the patient designates as most significant to their care and who they define as family) are welcome at any time to participate in care or to offer reassurance and support. Family includes parents, grandparents, spouse or significant other or guardian, child, brother, sister, or the people that the patient designates as most significant to their care and who they define as their immediate family.
Family members are welcome at any time to participate in care or to offer reassurance and support. A maximum of two family members at a time are welcome at any one time on in-patient units, unless otherwise authorized.
Hours for family visiting are decided on between the patient and his or her nurse.
We will respect and enforce a patient’s request for visitor restrictions.
Parents are advised that young children visiting can be exposed to unusual risks and are to assure supervision.
Public visitors are welcome from 11:30 a.m. to 8:30 p.m. daily
Visitors are restricted to two (2) per patient.
Visitors may be requested to leave the room to facilitate your care.
Children under 12 must be accompanied by an adult (over age 18).
(Emergency, Ambulatory Clinics, Surgical Day Care)
Patients receiving treatment in outpatient areas are requested to have a maximum of one person accompanying them during their visit.
As the use of scented products causes allergic reactions in many people, visitors are asked to not wear or use scented products.
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Medical Records/Release of Information Fax:
Emergency Department Fax:
Fracture Clinic Fax:
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