The Pembroke Regional Hospital is mandated under the Personal Health Information Protection Act or PHIPA to regularly collect personal health information from all patients receiving healthcare services. The information collected helps inform the medical team to better service the patient’s needs. The information is also shared with the patient’s family physician in order to continue caring for the patient after discharge from the hospital. The information is usually collected from the patients themselves or from the person(s) acting on their behalf.
The personal health information collected may include, for example, name, date of birth, address, health history, records of your visits to Pembroke Regional Hospital and the care that you received during those visits. Occasionally, we collect personal health information about you from other sources if we have obtained your consent to do so or if the law permits.
We may use and/or disclose your personal health information under very strict conditions or in an aggregate format in order to:
You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures, (subject to legal exceptions), by contacting us.
As required by the Public Hospitals Act and the Personal Health Information Protection Act, the Health Records Department protects the privacy and confidentiality of your record and keeps your record for 10 years. After discharge, all requests for health information should be directed to the Medical Records Department at extension 6142.
To contact us and for more information about our protection practices, or to raise a concern with our practices, please contact our Director of Decision Support and Patient Information at
Address: 705 Mackay Street
Pembroke, Ontario K8A 1G8
Tel: (613) 732-3675 extension 6167
Fax: (613) 732-6343
You have the right to complain to the Information and Privacy Commissioner/Ontario if you think we have violated your rights. The Commissioner can be reached at:
Address: 2 Bloor Street East
Toronto, Ontario M4W 1A8
Phone: (416) 326-3333 / 1-800-387-0073
Fax: (416) 325-9195
Patient safety is a priority at Pembroke Regional Hospital. Our goals are to ensure that everyone who receives care or service from us is kept safe and that we continue to work to prevent harm or injury to all patients. To make sure we provide the safest environment possible during your hospital stay, we need your active involvement.
During your hospital stay:
What does your involvement mean?
Pembroke Regional Hospital recognizes its responsibility to ensure the well-being, safety and dignity of its patients/clients, their families, its employees and affiliates, physicians, volunteers and students. Pembroke Regional Hospital is committed to promoting an environment of mutual respect and tolerance.
Pembroke Regional Hospital further believes that all patients and staff, volunteers and students deserve a place free of harassment and violence. The hospital expects patients, family members, visitors, physicians, staff, volunteers, and students to behave in a manner that demonstrates mutual respect and tolerance at all times. There is no tolerance for abusive behaviour of any kind (e.g. physical or verbal).
The hospital is a public building however any person may be asked to leave the hospital if his or her behaviour is inconsistent with our expectation of mutual respect. Any person who verbally or physically attacks another person or destroys hospital property is liable and may be reported to the police.
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Release of Information office:
Requesting Medical Chart/Information
(613) 732-2811, extension 6142
(613) 732-6343 Fax
Emergency Department Fax:
Fracture Clinic Fax:
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