Patient feedback is very important to us as it provides an opportunity to improve the patient experience at Pembroke Regional Hospital.
This feedback includes compliments, enquiries, suggestions and complaints from our patients and their family members regarding their experience in the hospital, or our outpatient programs.
We are committed to responding to patient concerns in a positive, supportive and timely manner. Our Patient Relations Process facilitates the resolution of patient, family and visitor concerns and allows us to receive suggestions and compliments.
Share your experience - Your comments will help us improve your Experience.
If you have a concern during your stay:
Patient Registration/Health Records
(613) 732-2811, 6290
(613) 732-2811, 8171
Please rest assured that raising a concern or issue will not negatively affect your care in any way.
Please feel free to get in touch with us by phone, email or letter.
In addition, you may receive a survey from a national healthcare
measurement firm in the mail after your discharge. Our Quality Teams and
Leadership Teams review results of these surveys every three months –
patient responses help us to improve our quality of care, so we
encourage you to participate.
If the Patient Relations Delegate is not able to resolve the issue to
your satisfaction, your concern will be referred to the hospital’s
President and CEO.
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Medical Records/Release of Information Fax:
Emergency Department Fax:
Fracture Clinic Fax:
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