Patient feedback is very important to us as it provides an opportunity to improve the patient experience at Pembroke Regional Hospital.
This feedback includes compliments, enquiries, suggestions and complaints from our patients and their family members regarding their experience in the hospital, or our outpatient programs.
We are committed to responding to patient concerns in a positive, supportive and timely manner. Our Patient Relations Process facilitates the resolution of patient, family and visitor concerns and allows us to receive suggestions and compliments.
How our Patient Relations Process works:
If you have a concern during your stay:
1. Speak with any member of your health care team. They will listen and respond to your concerns.
2. Ask to speak to a representative of the management team for the unit if you feel your concerns have not been addressed by a member of the health care team.
1. If you need further assistance, ask to speak to the Patient Relations Delegate
2. If you are not comfortable with this, you can submit your comment to the Patient Relations Office, by calling (613) 732-2811, extension 7000.
Please rest assured that raising a concern or issue will not negatively affect your care in any way.
Please feel free to get in touch with us by phone, email or letter. In addition, you may receive a survey from a national healthcare measurement firm in the mail after your discharge. Our Quality Teams and Leadership Teams review results of these surveys every three months – patient responses help us to improve our quality of care, so we encourage you to participate.
If the Patient Relations Delegate is not able to resolve the issue to your satisfaction, your concern will be referred to the hospital’s President and CEO.