Quality Improvement (Lean)

What is Lean? 

More than an improvement project, Lean healthcare is a system of process management which helps improve the flow of information from the front lines to senior leaders and back, fosters the engagement of all employees in process improvement, and allows for daily coaching and teaching. This approach is now being used in many fields including healthcare where Lean is improving patient flow and adding value to each patient’s care experience.

Lean healthcare is about maximizing value for our patients.


Lean healthcare is about continuous quality improvements while eliminating unnecessary steps. In the Lean way of thinking, the organization relies on the expertise of its frontline workers to identify improvement opportunities, to lead changes and to solve problems.


Lean healthcare is about providing the right service, when it is needed, the right way, the first time.


2024-2025 Quality Improvement Plan


























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