Lean healthcare is more than just an improvement project - it's a way of managing processes that help care teams work better together. It improves how information flows between frontline staff and leaders, encourages everyone to take part in making things better, and supports daily learning and coaching.
At its core, lean is about:
- Maximizing value for our patients
- Continuously improving quality and eliminating unnecessary steps in processes
- Empowering frontline expertise to find better ways of working and solving problems
- Providing the right care, when it is needed, and in the right way - the first time
The annual Quality Improvement Plan (QIP) is created by bringing together the voice of our patients, families, community partners, physicians and employees to prioritize change ideas for quality improvement. Our Board of Directors is responsible for overseeing the development of the QIP.
Our QIP helps us to plan, document, and review performance in the areas of safety, effectiveness, access, patient centredness, and integration of care. It helps us to identify new and better ways of doing things in order to improve care for our patients, increase satisfaction levels, and achieve better clinical outcomes.
The Excellent Care for All Act, 2010 (ECFAA) requires all hospitals to produce a QIP annually, make it available to the public and to document progress.