In 2013, following the ThedaCare model (from a US healthcare facility based in Appleton, Wisconsin), Pembroke Regional Hospital embarked on a journey to implement a Lean Management System that supports a culture of continuous improvement. Our goal “ to develop our people to solve problems and improve performance which results in enhanced patient care and increased staff satisfaction”.
Our Lean Management System is now used hospital-wide. Since April 2013, our employees and physicians have identified and implemented over 3,000 improvements through improvement huddles.
What is Lean?
More than an improvement project, Lean healthcare is a system of process management which helps improve the flow of information from the front lines to senior leaders and back, fosters the engagement of all employees in process improvement, and allows for daily coaching and teaching. This approach is now being used in many fields including healthcare where Lean is improving patient flow and adding value to each patient’s care experience.
Lean healthcare is about maximizing value for our patients.
Lean healthcare is about continuous quality improvements while eliminating unnecessary steps. In the Lean way of thinking, the organization relies on the expertise of its frontline workers to identify improvement opportunities, to lead changes and to solve problems.
Lean healthcare is about providing the right service, when it is needed, the right way, the first time.
Patient and Family Experience: Ensuring patients and families feel informed about the care they are receiving and are involved in care decisions
Provider Experience: Stabilizing hospital workforce through innovative staffing models
Provider Experience: Create a workforce that has a strong leadership and can respond to the current needs of the population seeking care (Provider Experience)
Best Possible Health Outcomes: Ensure Pembroke Regional Hospital maintains Accreditation from Accreditation Canada
Quality Improvement 2022-2023
Our Strategic Plan
Quality Improvement Work at PRH 2022-2023
Acute Mental Health
Value and Efficiency
Medical Device Reprocessing
Intensive Care Unit
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Release of Information office:
Requesting Medical Chart/Information
(613) 732-2811, extension 6142
(613) 732-6343 Fax
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Fracture Clinic Fax:
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