Our Quality Improvement Plan 2022-2023  

Quality Improvement Work at PRH 2022-2023   

Patient and Family Experience

Medical 

• Redesigned whiteboards in patients' rooms to include more information to keep patients and families better informed about their condition and treatment. 
• Created a French version of the Bereavement Resource Package to give to French speaking families.  

Acute Mental Health

• Created an information sharing board on the unit to educate patients and families about resources available in the community. 
• Provided education to staff regarding involvement of families in care planning and redesigned discharge sheet to track the percentage of families who are involved. 

Obstetrics 

• Created a virtual tour video of the labour and delivery floor and uploaded this to the PRH website for expectant mothers to be able to view ahead of time.  

Vascular Health 

• Standard work created for paediatric consultation referrals for more timely and standardized follow-up.  

Human Resources

• Implemented a digital process for the identification of French-speaking staff currently working to better serve French speaking patients.  

Provider Experience

Inpatient Rehabilitation

•  A standard sheet was created to help Health Care Aides make notes throughout the day to better manager their workflow.   

Emergency Department 

• Camera was installed in Zone B in order to improve visibility for patient and staff safety.  

Human Resources 

•  Reorganized department structure to assign staffing clerks to department-specific portfolios.  

Obstetrics

• Created a list of daily duties to share with staff from other departments who are helping out on unit.  

Systemic Therapy  

• Updated telemedicine system for an improved provider and patient experience.  

Value and Efficiency

Acute Mental Health

• Created a transfer envelope with pre-populated checklist for patients being transferred to other facilities.  

Medical Device Reprocessing

• Created a process to identify stilette blade for ICU to reduce accidental disposal.  

Surgical 

• Created an "on-call" form to more easily identify which surgeon is currently on call and the process to follow. 
• Began stocking a new medication on the unit for easier accessibility.  

Environmental Services

• Relocated supplies that are needed every day to a more easily accessible storage area. 

Obstetrics 

• Added a digital whiteboard to track and display outpatient procedures happening on the unit.  

Clinical Administration

• Created standard work for internal memos in hospital as well as an archiving system.  

Pharmacy 

• Reorganized and alphabetized the medication shelves in the pharmacy.  

Intensive Care Unit

• Combined two different storage locations into one space to improve accessibility and time wasted searching for items.  

Materials Management

•  Implemented new dual monitors for purchasing clerks to improve efficiency when working.  

Finance 

• Created new accounts and reports to reduce errors. 
• Worked with Mental Health Services department to set up automatic payment options for clients paying rent.  

Information Technology 

• Implemented a new voicemail message to indicate to staff that they are aware of hospital-wide IT issues to reduce the number of voicemails they receive about the same issue.  

Ambulatory Clinics 

• Created and online calendar for daily doctors so that it is accessible to everyone in the department.  

Best Possible Health Outcomes 

Operating Room 

• Created an emergency scope bucket for faster response to Code Omegas and is available in the Operating Room at all times. 

Outpatient Rehabilitation

• Added distance markers in the ICU to be able to assess patient's stability and mobility.  

Obstetrics

• Worked with pharmacy to improve identification of two medications with very similar packaging to prevent errors. 

Vascular Health 

• Reimplemented fall prevention surveys and identification bracelets to meet fall prevention guidelines.