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N-27-22 Decision Support Analyst (Permanent Full-Time)



Department / Unit:

Decision Support

Position Type:

Permanent Full-time


Non Union

Biweekly Hours:

1.0 FTE (75 hours)

Posting Date:


Closing Date:


The Pembroke Regional Hospital requires one (1) Decision Support Analyst. This position is offered on a Permanent Full-Time basis.

The decision support analyst works within a team model, whose function is to provide financial and health records/utilization, analysis and strategic problem solving to clinical and non-clinical teams within the organization.

Major Responsibilities will include:

  • Performs information and business planning analyses to assist management with productivity reports, activity budgets, cost trends, and case costing.
  • Works collaboratively with program directors to improve scores and implement improvements to meet or exceed financial and quality improvement/lean targets
  • Wait times information management responsibilities include:
    • Participation in the collection, verification, preparation, and reporting (externally and internally) of wait time data and provide analysis on wait time reports.
    • Assumes the lead on data quality improvement initiatives by performing data quality related analysis, impact analysis, generating and extracting random samples for auditing.

  • Balanced Scorecard measures responsibilities include:
    • Responsible for collection and monitoring of corporate performance indicators and Hospital accountability agreement performance indicators.
    • Maintains and monitors the Balanced Scorecard indicators to ensure the integrity and quality of measures presented in the balanced scorecard, including key performance indicators and notify concerns and analyze findings.


  • Minimum of a four (4) year university degree in healthcare or business administration, statistics or mathematics, epidemiology, health information or health administration or related discipline
  • Minimum of two (2) years relevant experience in the hospital / health care environment

Skills and Abilities:

  • Possesses working knowledge of MOHLTC Reporting and Hospital business processes.
  • Demonstrated effective communication and interpersonal skills with all levels of staff including physicians, patient service leaders, Ministry Representatives and various other internal/external client groups
  • Sound organizational and planning skills with the ability to multi-task and meet conflicting deadlines are essential
  • Self directed and action oriented
  • Adept team player and team leader
  • Demonstrated commitment to personal growth and development
  • Strong analytical and critical thinking capabilities with excellent attention to detail
  • Experience working with healthcare-related databases, specifically manipulating data and performing statistical data analysis
  • Excellent written and verbal communication skills and strong presentation skills
  • Strong organizational skills and time management skills
  • Excellent interpersonal and client relationship skills
  • Ability to think logically and undertake complex problem solving
  • Enthusiasm and the ability to thrive in a fast paced environment
  • Must have demonstrated ability to meet the attendance standards of the Hospital


  • Experience with health records data (CIHI), case costing and MIS/OHRS is an asset
  • Advanced proficiency in Microsoft applications including Excel, Access DB and PowerPoint, Report Generator and Crystal Report writer would be an asset
  • Experience with other analytical/statistical tools (SPSS or SAS) would be an asset
  • Bilingualism (French and English)
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